Service Design in Government Conference 2022

Notes from #SDinGov: let’s not talk about trains eh?

Day 1:

Day 2:

“We make our living on public money, it is a moral imperative that we ensure we are inclusive. Start with the people who are most at risk of being left behind.”

“Maybe all we can do is plant seeds and hope for the best.”

Martha stands in front of a slide which reads “I cant… But I can…”
Image: my notes from the session showing where different activities should take place in delivery, and how to view these activities on a personal, organisational, and system level.

“When I encountered issues I believed it was a problem with me, not with the service.”

Day 3:

Images from the workshop mentioned above. Sketches on a desk, Annotated designs and the workshop presenters presenting to participants in a very grand looking room (Part of Edinburgh University)

“The big thing is supported by the tiniest thing… we need a range of building blocks.”

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Now: @socialfinanceuk Prev:@ldgovuk, Head of Digital at National Leadership Centre. GDS. Proud to be @OneTeamGov.

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Sam Villis

Now: @socialfinanceuk Prev:@ldgovuk, Head of Digital at National Leadership Centre. GDS. Proud to be @OneTeamGov.